Shipping policy
At Wholesale Candle, we take great care to ensure that every order is processed, packed, and shipped safely. Please read the following shipping terms before placing your order.
1. Order Processing & Payment
All orders will be processed only after complete payment has been received.
Once full payment is received, your order will be prepared for dispatch. Products will generally be shipped within 7 days of receiving complete payment.
2. Shipping Charges
The product prices listed on our website do not include shipping and delivery charges.
For international orders, all shipping and delivery costs are to be paid by the customer. Shipping charges may vary depending on the destination, package weight, dimensions, and logistics partner.
3. International Customs & Import Charges
For international orders, any custom duties, import taxes, customs clearance charges, or other fees imposed by the destination country are the sole responsibility of the customer.
Wholesale Candle is not responsible or liable for any such charges, delays, or requirements imposed by customs or local authorities.
4. Delivery Time
The final delivery time depends on the shipping destination and the logistics partner used for the order.
Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking number, where available, so that you can track your shipment.
Please note that delivery timelines may vary due to factors beyond our control, including customs clearance, weather conditions, transportation delays, or other logistical circumstances.
5. Shipping Address
It is the customer’s responsibility to provide a complete and accurate shipping address at the time of placing the order.
Please contact us immediately on wholesalecandleindia@gmail.com if you need to correct or update your shipping address before your order has been shipped.
Once an order has been dispatched, we may not be able to change the delivery address, and any additional costs resulting from an incorrect or incomplete address may be borne by the customer.
6. Packaging & Product Safety
We take great care in packaging every candle. Each product is securely packed and protected to minimize the risk of damage during transportation and to help ensure that your candles arrive in excellent condition.
Despite careful packaging, Wholesale Candle cannot be held responsible for delays or mishandling caused by third-party logistics providers after dispatch.
7. Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us before or immediately after placing your order.
8. Important Scenarios & Liabilities
· Courier Delays: We are not liable for delays caused by the courier service, weather, or customs. However, we will actively assist you in tracking your package.
· Failed Delivery Attempts: We are not liable for failed deliveries due to an incorrect/insufficient address, an unreachable contact number, or the recipient's unavailability. In these cases, a refund or free replacement is not provided. You may opt for re-shipping by paying the applicable shipping fee.
· "Delivered" Status: A package marked as "delivered" by the courier's tracking system is considered delivered. Viktamna is not responsible for packages stolen from a porch or mailbox after delivery.
· Force Majeure: Viktamna is not liable for any delays or failures in delivery resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, war, pandemics, or strikes.
Policy Updates
Viktamna reserves the right to update this policy at any time. Please review it periodically for any changes.
For any questions regarding your shipment, please contact us at:
wholesalecandleindia@gmail.com